Help:Troubleshooting/Epic Troubleshooting

From Junk-Store

Welcome to our Epic Games Store troubleshooting[edit source]

This page is dedicated to assisting users in resolving issues specifically related to the integration of Epic Games Store with Junk Store. Here, you'll find comprehensive troubleshooting solutions that address common challenges encountered while using the Epic Games Store on the Steam Deck through Junk Store. If you encounter any technical difficulties or need assistance with Epic Games Store functionality, this resource is designed to help you get back to gaming smoothly. For further support or if you have any questions, head over to our reddit community at r/JunkStore or join our discord server. We're here to ensure your gaming experience is seamless and enjoyable, and we're committed to providing timely and effective assistance to resolve any issues you may encounter.

If you are having issues getting Fall Guys working, check out the following video:[edit source]

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Experiencing login issues? Here's what to do:[edit source]

Occasionally, Legendary encounters problems logging in, especially with alternative login methods like Xbox. To resolve this, switch to desktop mode, open Steam in Big Picture mode, and attempt to log in. Once logged in, remember to switch back to game mode.

How do I update the Legendary flatpak?[edit source]

You need to click on install dependencies again in *About>Dependencies*.

When I try to login it says: Unable to complete login what to I do?[edit source]

This is a Legendary issue that I have not been able to nail down yet, but here is a work around for the meantime.


Switch to desktop mode, open konsole and paste this command:

```bash flatpak run com.github.derrod.legendary auth --disable-webview ```

It should open the web browser and you should be able to login. You will get a code that you will need to copy and paste back into konsole and push enter.

Have you changed your password?[edit source]

If you have changed your password you and are having issues, you will need to reboot your Steam Deck.

How can I change the language for games to something other than English?[edit source]

At the moment there is no built in support for languages in Junk Store, however, Legendary does support this on the cli. If you comfortable on the cli you should be able to do this.

There is a mismatch in my game library between Junk Store and EGS.[edit source]

You could try and run this in the konsole:

``` bash flatpak run com.github.derrod.legendary list --force-refresh ``` If this doesn't list the games then it the missing games require a third party, which means they are not supported in Junk Store yet.

My game wont' download, I'm getting a CRITICAL error...[edit source]

If you are getting this error:

CRITICAL: installation cannot proceed, exiting Then you are out of disk space and need to clear some up, or save it to a different location.

I am able to launch games from Epic, but the controllers don't work.[edit source]

If you are having this issue try these things as one of them will hopefully be the fix you were needing:
  • try restarting the deck and see if that works as this is an odd issue and shouldn't be affecting controller support settings.
  • another thing to check is Steam Input as maybe some settings are messing with things.
  • try after you've done the above is to open the quick access menu and close it. because the controls don't always seem to be activated properly. and for some reason this seems to jog it.
  • try changing the Proton version; ProtonGE is always a good option

If that doesn't solve it then you will have to do some research to see if others have found a solution. Unfortunately, if we don't have a game in our library we cannot test to work out tweaks. We don't have the resources nor finances to purchase and test all games for you.

Trying to install games to my SD card but I keep getting a Permissions Error?[edit source]

You might be getting this error for a couple of reasons:

1) Is your SD card formatted in a non-standard way? If so this will be the isssue. 2) If you installed a dependencies a while ago, you might need to do it again as we put out a patch for Legendary flatpak.

Try the above, if you are still having issues jump into the discord server and post in the epic-support forum and we will troubleshoot further.

I can't move my mouse down to verify captcha on Epic Login, what can I do?[edit source]

You can try the following to get past this step:
  • If you have a keyboard attached to your Deck you can use the tab key to get to the Verify button as well
  • While in game mode you can edit the resolution to allow your curser to move farther down while logging in.
 * Epic Games Login
 * Properties
 * Shortcut
 * Game Resolution: 3840x2160
  • You can also try this - paste this command in konsole:

```bash flatpak run com.github.derrod.legendary auth --disable-webview ```

I don't see any games in my Epic account...[edit source]

There could be a number of reasons that your games don't populate. Here are a few things to try and check:
  • Make sure that you have games in your account. If you don't have any then you won't see any. This plugin is for you to be able to access and play games you have in your Epic Games library seemlessly through game mode in Steam.
  • Make sure you don't have show installed toggled on, as this will hide all your uninstalled games.
  • Make sure you don't have anything entered in the search box as this will affect what shows up.

If you are logged in to the correct account then it could be the version you are using. There is a bug in Junk-Store v1.0.1 that is affecting game libraries. Your options are to roll back and install v1.0 which should fix the problem, or you could install v1.1 from the testing store.

Note: If you install v1.1 from the testing store you cannot go back to v1.0 as it will make your databases incompatable. So make sure you want to install v1.1.

If you want to make sure Junk-Store is working through your Epic account and you don't have any games then you could download Fall Guys and test that. Please refer to this video on how to install Junk-Store and get Fall Guys up and running through Junk-Store.

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Game won't load - Error Message: Install Microsoft Visual C++ Runtime[edit source]

If you are getting this error message when you try to play a game:
  • Microsoft C++ Eror

    Microsoft C++ Eror

  1. Go to [Microsoft Learn] and download the X64 redistributable for Visual Studion 2015-2022
  2. Once downloaded copy the file to Game title game install folder (~/Games/epic/game title)
  3. Then go to the game in Junk-Store and in the sliders menue select run exe in game folder
  4. Select VC_redist.x64.exe and follow the on screen prompts to install it.
  5. This will install Microsoft C++ Runtime needed for this game.
  6. Open game and play!
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